Customer Service
Valley Power Equipment
710 Wilkes-Barre Township Blvd.
Wilkes-Barre, Pa 18702
By Phone:
Toll Free - 1-877-360-3507
Local - 570-823-2017
Monday - Friday 8am - 5pm ET
Saturday 8am - 1pm ET
Email
Sales@valleypower.com
Orders are usually processed the same day if placed by 1pm ET. When finalizing an order, please ensure that you supplied the correct shipping adress as well as the correct billing adress as listed on the credit card. Below is a map of the shipping time once an item has left our facility.
Refund, Returns and Cancellation Policies
We will accept the return of any order within 30 days of the origional receipt. A 20% restocking fee applies. We will not accept any return with out the customer first calling and setting up a Return Authorizatoin. The customer is responsible for any and all shipping charges of the return, unless we shipped an incorrect or damaged item, including shipping of the merchandise back to us. Upon receipt of the shipment, we will refund the original purchase price, minus a 20% restocking fee. All items must be returned in the original packaging and condition.
Payment Options
We accept the following methods of payments:
Frequently Asked Questions
How do you ship your items>
Unless specified differently, every item will ship FedEx Ground.
Why are some items designated 'Motor Freight'?
Any over sized or Fragile item such as a heating system or 2-stage snowblower must be shipped using 'Motor Freight'. Using our secure shopping cart, our website calculates real-time rates for Motor Freight directly to your front door. Our rates for trucking have residential and lift-gate service added in at no additional cost. Some New York Zip codes between (100-104 & 110-119) will be subject to additional tariffs on free shipping items and before shipment the customer will be contacted by our shipping department.
How long will my item take to ship?
An order placed before 1pm ET will usually get processed the day business day.
I ordered the wrong item, what should I do?
Click on our 'Customer Service' link in our Header section and follow the Returns directions.
Can I install a Rinnai, Toyostove or Monitor Product with out using OEM parts and accessories?
We do not recommend the installation of any heating system or Hot Water Heater with out the original manufacturers parts and accessories or if the unit is not installed by a licenced professional.
